Receptionist
Here is a typical scenario. A company has a receptionist. The receptionist is there to answer the phone. The company realizes that the receptionist can do more than answer the phone! Wow. But wait! The receptionist can’t leave his/her desk because of the phones and some tasks require the person walks away from the desk.
I have seen countless scenarios where a fully capable person sitting at the front desk is not utilized because of the fear of phones not being answered. Often this leads to making another admin hire, or handing off work to an already overloaded person. Worse yet, it leads to the receptionist leaving out of boredom.
There are solutions!!
1. Get a wireless headset with functionality. That way the person is mobile! I guarantee you this costs less than a new hire, even if you have to buy a new phone system.
2. Program the phone system so the phone “hunts” other people. If you have an actual phone system, it is easy to do. And if other people balk at answering the phone occasionally, well, you have other issues.
3. Set up your automated system so callers will be able to find who they need without the receptionist.
With phone systems today, all of this is easily possible. You can have your resources and use them too!
