Comments on: What Are Your Employees Selling? http://www.melinamurray.com/2008/02/what-are-your-employees-selling/ HR thoughts for all companies and HR services for small companies Tue, 06 Jan 2009 07:14:50 +0000 http://wordpress.org/?v=2.5.1 By: Jason Rosado http://www.melinamurray.com/2008/02/what-are-your-employees-selling/#comment-34 Jason Rosado Tue, 04 Mar 2008 18:44:14 +0000 http://www.melinamurray.com/?p=19#comment-34 Hi Melina, I love your commentary on these challenges that many sales people face. The challenge being how to grow their skills to meet customers with what the customer wants. My philosophy is that you should never say "No" to a customer or potential customer. At worst, you should offer, "I'm sorry that we aren’t able to accommodate that, however, we can...." and ALWAYS offer an alternative of what is possible. Many times the customer or prospect doesn't know the exact right questions to ask, or what alternatives are available, or the correct language. It's up to the customer service or sales professional to take the lead and make the situation work out satisfactorily. Also, just wanted to let you know, I love the blog in general. Great stuff! All the best, Jason Hi Melina,

I love your commentary on these challenges that many sales people face. The challenge being how to grow their skills to meet customers with what the customer wants.

My philosophy is that you should never say “No” to a customer or potential customer. At worst, you should offer, “I’m sorry that we aren’t able to accommodate that, however, we can….” and ALWAYS offer an alternative of what is possible.

Many times the customer or prospect doesn’t know the exact right questions to ask, or what alternatives are available, or the correct language. It’s up to the customer service or sales professional to take the lead and make the situation work out satisfactorily.

Also, just wanted to let you know, I love the blog in general. Great stuff!

All the best,
Jason

]]> By: HR Wench http://www.melinamurray.com/2008/02/what-are-your-employees-selling/#comment-17 HR Wench Wed, 13 Feb 2008 19:16:28 +0000 http://www.melinamurray.com/?p=19#comment-17 Excellent post Melina! It is all about empowering people through strong sales & customer service management to MAKE THE SALE. Don't bog down your best go-getters with a bunch of scripts, admin work and silliness. Train them to meet the needs of the customers and bring value to the company. Excellent post Melina! It is all about empowering people through strong sales & customer service management to MAKE THE SALE. Don’t bog down your best go-getters with a bunch of scripts, admin work and silliness. Train them to meet the needs of the customers and bring value to the company.

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