If all companies were like Zappos…

November 6, 2008

For those of you who don’t know Zappos, they are an online shoe/accessories store.  The beauty of Zappos is their open communication- public and private. The company is incredibly present on twitter, with the CEO frequently posting about the daily happenings at the company.

Today was a very sad day at Zappos…they had to lay off 8% of the company.  What makes Zappos stand out, though, is the degree of compassion, openness and communication they showed. Tony Hsieh (CEO) made public the email sent out to all employees regarding the lay off- why, how, what.

I don’t need to describe it.  You just need to read it.  Zappos Update

Oh- and just another note.  When you visit the main Zappos website, notice that the company notes one of its core values at the bottom, along with videos with employees.  A rare site indeed.

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